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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q25-Q30):

NEW QUESTION # 25
A network technician wants to display all IP addresses assigned to all network interfaces on a Linux server.
Which command should the technician use?

A. ifconfig
B. ip link show
C. ip config show
D. ip add show

Answer: D

Explanation:
Correct Answer. A. ip add show ip add show (or ip addr show) is part of the iproute2 suite used on Linux systems to list all addresses associated with all network interfaces, providing a comprehensive overview of interface configurations.
Option B is incorrect. ip config show is not a valid iproute2 command.
Option C is incorrect. While ifconfig can display similar information, it is deprecated in favor of iproute2 commands.
Option D is incorrect. ip link show displays link layer information but does not show IP addresses.

NEW QUESTION # 26
A user complains that their MacOS laptop does not automatically sleep after closing the lid, potentially leading to security risks.
What should the technician check to resolve this issue?

A. Install more RAM
B. Ensure that the `Power Nap' feature is enabled
C. Confirm that `Close lid to sleep' is enabled in Energy Saver settings
D. Verify that no external displays are connected

Answer: D

Explanation:
Correct Answer. B. Verify that no external displays are connected When external displays are connected, MacOS may remain awake even with the lid closed to continue supporting the external display output. Checking for and disconnecting any external monitors can resolve this issue.
Option A is incorrect because Power Nap allows the Mac to perform tasks during sleep and does not impact the action of sleeping when the lid is closed Option C is incorrect as MacOS does not offer a specific `Close lid to sleep' option in Energy Saver settings; this behavior is standard unless altered by external factors Option D is incorrect as RAM installation has no relation to the laptop's lid-closing sleep behavior

NEW QUESTION # 27
A user reports that they are unable to access their account despite entering the correct password and using their smartphone-based authenticator app for MFA.
What is the first troubleshooting step the technician should take?

A. Disable MFA temporarily to verify the user's password
B. Check for and resolve any time-sync issues on the user's smartphone
C. Recommend that the user switches to a different type of MFA device
D. Reset the user's password immediately

Answer: B

Explanation:
Smartphone-based authenticator apps rely heavily on accurate time settings to generate valid TOTPs. If there is a time-sync problem on the user's device, it can cause the TOTPs to be out of sync with the server, leading to authentication failures.
Option A is incorrect because resetting the password does not address potential issues with the authenticator app.
Option C is incorrect because disabling MFA compromises security and should be avoided unless absolutely necessary.
Option D is incorrect because switching MFA devices does not address the underlying issue if it's related to time synchronization on the current device.

NEW QUESTION # 28
A graphic design company wants to run the latest version of a high-end design software which is known to be resource-intensive. The IT department needs to ensure that workstations can handle the software efficiently.
What is the minimum amount of RAM should the workstations have?

A. 16 GB of RAM
B. 4 GB of RAM
C. 8 GB of RAM
D. 32 GB of RAM

Answer: A

Explanation:
Correct Answer. C. 16 GB of RAM Given the resource-intensive nature of high-end graphic design software, workstations should have at least 16 GB of RAM to ensure smooth operation and efficient handling of multiple large files and applications simultaneously.
Option A is incorrect because 4 GB of RAM is insufficient for modern, high-end graphic design software, which may lead to poor performance and system instability.
Option B is incorrect because 8 GB of RAM may handle basic tasks but is likely to struggle with advanced features and multitasking in resource-intensive graphic design software.
Option D is incorrect because while 32 GB of RAM is beneficial for extremely high workloads, it exceeds the minimum requirement necessary for efficient operation of the software described.

NEW QUESTION # 29
A graphic designer finds that their graphics software crashes frequently. What step should they take using Activity Monitor to help diagnose the problem?

A. Reinstall all graphic drivers
B. Force quit all applications to free up system resources
C. Monitor the CPU and memory usage of the software via Activity Monitor before it crashes
D. Reset the System Management Controller (SMC)

Answer: C

Explanation:
Correct Answer. A. Monitor the CPU and memory usage of the software via Activity Monitor before it crashes Monitoring the CPU and memory usage can provide insights into whether the software is consuming too many resources, which may be leading to crashes, helping diagnose stability issues with the application.
Option B is incorrect as force quitting all applications is excessive and may disrupt other work without addressing the specific cause of the crashes Option C is incorrect as reinstalling graphic drivers is speculative and may not be related to the actual problem Option D is incorrect because resetting the SMC is generally for hardware-related issues and unlikely to solve software stability problems

NEW QUESTION # 30
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